Reinstall MS Office from a former employer (using HUP) – Microsoft Community

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Was this reply helpful? Yes No. Sorry this didn’t help. Thanks for your feedback. Choose where you want to search below Search Search the Community. Search the community and support articles Install, upgrade and activate Microsoft and Office Search Community member. I just bought Office via the HUP and I accidentally deleted the email with the activation link and product key. I bought the backup DVD but without the product key I cannot download it. I go to my order history in the emails I do have an there is no product key or link there.

Is there any way to retrieve the product key? I called MSFT customer support but they were not at all helpful. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Mark St Independent Advisor. Hello, Robert.

In this situation you should contact a Store, where did you get this key. Maybe they can re-sent a key or check your payment and restore a key. If re-seller is not able to help, unfortunately, you have only one way to buy a new licence. It is very important to keep data safe. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. Charles Kenyon Volunteer Moderator. Hi, First, try logging into your Microsoft Account and see if is attached to your account.

If it is, you will not need it. I hope this information helps. Please let me know if you have any more questions or require further help.

This site in other languages x.

 
 

[Microsoft HUP Office Professional Plus reinstall – Microsoft Community

 
This was helpful? Please try again later. Hello, Thank you for posting on Microsoft Community. That email address is not valid. You should be able to log in to they MyAccount site using your email address and install from there. Hi Stefan, Yes, I just found that page as well.

 

HUP and Reactivation of Microsoft Office – Microsoft Community

 

Microsoft Personal may only be used by the employee. If you have a Microsoft Family subscription, you can share it with up to 5 additional members of your household up to 6 users total. Your Microsoft annual subscription remains active and the discount continues to apply as long as you maintain recurring billing on your subscription.

United States. Microsoft Home Use Program order history. Get order history To access product keys and activation details for products purchased before November 30, , enter the work email address you used to make your purchase through the Home Use Program. Any order history associated with the email address entered will be emailed to you shortly. If there are no records of the email address, you will not receive an email. Please re-enter your information and try again. Your email to access the Workplace Discount Programme has expired.

Please check your eligibility again by entering your work email address. There was a problem processing your request. Please try again later. That email address is not valid. Please enter your email address in valid format such as name example. Please sign in with your other personal Microsoft account to get started. How your email address is used. Microsoft will use your email address for this one-time order history check, and to provide you with an installation link and product key.

Expand all Collapse all. How do I access my order history and product key? What happened to the Home Use Program? What has changed with the Workplace Discount Program? Ask a new question. I purchased this through the HUP program in I now want to uninstall and re-install on new laptop. The “Install” link in my original email takes me to Microsoft, I sign in, but my HUP order is not in my order history. Was this reply helpful? Yes No. Sorry this didn’t help. Thanks for your feedback.

Hi Dave, thanks for the reply. I no longer have access to that email. I thought the whole premise of HUP was that you forwarded to your home email and its connected to your personal email rather than the work email? I used the link 2 years ago to install on a new laptop and it worked. I need to do this again but this time the link takes me to my microsoft account and the order is not in my history.

Wouldn’t this be linked to my Microsoft account if I used it 2 years ago? I’m worried that Microsoft severed this link because they want users to go to Microsoft If not, then the best option may be to phone Microsoft Support in your local area and ask them to reactivate your paid for licence. Note that if you are saying that you have left the company, you probably do not have a right to use the HUP license.

Choose where you want to search below Search Search the Community. Search the community and support articles Install, redeem, activate Microsoft and Office Search Community member. Hi, I purchased this through the HUP program in

 
 

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