FAQ
Most frequent questions and answers
We work with pure stainless steel jewelry only. With 18k gold plating for a gold replica look
Orders typically require 4-5 weeks for fulfillment, incorporating the pre-production phase involving graphic design. A preview of the graphic design of your order will be provided for your approval before advancing to main production. Following this, there will be quality control, adjustments, and ultimately, shipping to Nigeria. Please be aware that the production of these items occurs outside Nigeria.
We will implore you to please follow our processes in order to serve you. Your order will be made based on the graphic representation approved by you. In the case where a customer is unresponsive during the pre production period we will not be responsible for a change anymore after it has been produced. On the other hand if there is any error from our end be rest assured we will always bear the responsibility by remaking it to your specifications.
The placing of a customized jewellery order is considered “confirmed” once an advance payment to the tune of 70% of the estimated value of the jewellery product is made.
Our customers have reported enjoying our personalized jewelry for 2-3 years without problems. We assure you of its durability and offering a 6-month anti-fade warranty. If fading occurs within this period due to a rare 0.5% factory error, we will provide a full refund or replacement, ensuring your satisfaction and value for money.
YES. You may browse our catalogue on the salespage and also fill in the form to place order but would have to get in touch with one of our sales rep on WhatApp to finalize your order.